Four Cox Newspapers staff members participated in three American Press Institute Seminars Online to assess the value and effectiveness of online training. The Seminars Online, all of which started on April 24, 2000, were:
Compelling Headlines and Cutlines; The Role of the Copy Editor; and Internet Research Techniques for Reporters.
This report is a summary of their online training experiences.

API has since suspended their Seminars Online training program, but the feedback in this report should prove valuable in assessing future online training opportunities.
The project was coordinated by Atlanta Journal-Constitution Training Manager Michael Schwartz.

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Cox Newspapers Seminars Online
Pilot Project - Feedback Summary

The four participants and the title of each one's seminar were:

 


Shannon Joyce
Current position:
City Government Reporter
How long in that position:
6 months
How long at your current newspaper:
18 months
How many years experience overall: 3½ years
Title of your online seminar:
Internet Research Techniques for Reporters
Length of your seminar: 3 weeks
How will you share the best of what you learned in the online seminar with your colleagues at your newspaper: I want to get out a list of all the different Web sites for reporters to use as a reference, and possibly create a hotlink page as well. Also, do a presentation to show how some of the more complicated sites work.

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Shannon Joyce - Grand Junction Daily Sentinel

Technology
From a technological standpoint (including such things as software, using the interface, etc.) how difficult or easy was it to set up your computer so you could begin the online training?

I'd never had to download a program before, so it took me about an hour to do it. But API provided easy-to-follow instructions and it wasn't difficult.

Was it easy or difficult to use the software and interface once they were set up?

After reading their instructions for the program, using it was easy. The program had several different files for readings, assignments, discussion questions and a personal e-mail account. It did get a little confusing if a comment generated several responses over a short period of time.

If the setup and software were difficult to use, how might they have been made easier?

I thought the program they used was great.

Other comments:
I would encourage people to create a file and cut and paste the information they want to keep from the class into that file. Our instructor told us to do that, and now I have a nice, organized list of all the sites and tips she gave us.

Instructor

Who was your instructor and what was your instructor's background or current position?

Mary McGuire was my discussion leader and she is an associate professor of Journalism at Carleton University in Ottawa, Canada. She also teaches Internet seminars and classes at Canadian papers.

Was the instructor effective in facilitating the different facets of the online training?

Yes, she has conducted online courses in the past and it really showed. She made a point of connecting with each student through chats, and scheduled several group chats as well so we could interact with the other students.

If so, what is an example of what you liked about the way she worked?

The way she did our assignments worked well for the format. She would write them like a scavenger hunt, giving us just enough details so we could find the target fairly easily, but also letting us explore the sites at the same time. I found it easier to remember the sites and to decide which ones would be the most useful to my coworkers and me. At the end, she told us how she would have found the answers, highlighting shortcuts and search tips.

If not, what do you wish the instructor had done differently or better?

I didn't like the few group assignments we had to do. Several people in the class didn't take it seriously, making it difficult to complete the assignments on time.

If Cox Newspapers or some other organization were to set up their own online training program, would you recommend this instructor?

Yes! She was wonderful and had a great grasp of how to make an online course interesting. The information she provided was easy to understand and use, and extremely useful.

Other comments:
In this kind of setting, the instructor can really make or break the class. Mary really went out of her way to make me feel included in the class and make sure I was getting the most out of it.

Other participants

How many other participants were in your seminar?

There were eight in my group.

What was the range of newspapers represented by the other participants in terms of size and geography?

Most of the papers were about the size of Grand Junction, less than 50,000 in circulation, but there were two reporters from a large Canadian daily in Alberta.

How would you describe the level of experience of the other participants?

Much higher than mine! Most had been in the newspaper business for at least 10 years, with some veterans of 20 years or more. But, many of the participants didn't have much experience with the Internet, which leveled the playing field a bit.

Do you feel it was a good mix of participants?

Yes. There were a few editors, some political writers, some feature writers, and even a sports writer. I think that made sure the course material remained well rounded and not centered on one aspect of reporting. It also presented different views on how to handle the Internet when writing a story.

Was there anything about the mix of participants that hindered the training?

The wide span of time zones made group chats a bit difficult. It also would have been nice to have a reporter from a large American daily in the group.

If you were putting together the group for this online seminar, would you have done anything differently?

I would have made the deadlines for assignments later in the day to account for Western time zones.

Other comments:
In an online setting, I think the most important thing is that the participants take the work seriously and complete assignments on time. When people didn't do that, it made the class more difficult for all of us.

Content

How would you assess the content of the seminar in terms of the material you used, the exercises you completed, and any other aspects of the seminar, such as chat groups, etc.?

The content was almost exactly what I expected and so far has been very useful. At first glance, the topics Mary planned to cover looked a little too basic, but there is so much on the Internet, it worked out well. She was able to cull the best resources from the masses and show us how to get the most out of each site.
For example, I used to use whichever search engine popped up on Netscape, but she explained that each search engine is structured for a certain type of search, so while Google might work in one instance, Northern Lights might work better for another.
One thing that easily could have been overlooked is how the Internet is impacting the profession, and how it does or does not change the rules of what we do. Mary made a point of discussing things such as quoting from chat groups and list servs, and how to back-up and double-check information found on the Web. A lot of it is really common sense, but with all the excitement over new technologies, it's easy to lose sight of the basics.

Do you feel the content was appropriate to your level of experience?

Yes. I thought I knew a lot about the Internet, and the class was very humbling.

If you were putting together the online seminar, would you have done anything differently with the content?

I probably would have made it longer to include more information.

Other comments:
More than anything, the content of the class stressed how complicated the Internet really is. I felt better when I found out my classmates were often as frustrated by the Internet as I was. Mary has such a grasp of the Web, and she was able to show us how to use the Internet rather than just search vainly for various terms. For a paper in an isolated region like Grand Junction, it can give us access to records and information that before would have required a 250-mile drive to Denver. But, the fact that the information is out there doesn't do us any good if we don't know how to find it.

Time commitment

How much time did you spend doing the work associated with the online seminar?

I spent about two hours a day, as API recommended, and it was enough for me to complete my assignments and finish all the required reading.

Did you work at home or on the job?

I worked at home, but the time was part of my regular workday.

Were any special arrangements made to facilitate your participation in the online seminar?

Yes. I was allowed to do the seminar at home in the morning and come into work after I was finished. I did rearrange the time of the seminar a few times to accommodate story deadlines or interviews, though.

What were the challenges of doing the online seminar work?

Having a shorter workday, in the sense of making calls and writing stories. Coming into work, I was already two hours behind where I wanted to be. But, even with that, I didn't feel as though I let stories slip because I didn't have the time to finish them.

Knowing what you know now, would you suggest structuring the work time differently?

No. For me, taking the time in the morning was really the best thing to do. A few days I flipped the time to the afternoon, and it was really hard to get out of the office on time to have my assignments done by the deadline. Things tend to get crazy around deadline time at any paper, and that makes it harder to leave.

Value of the training

What was the overall value of the online training for you?

The value was incredible - I use the information from the class every day. The information from the class is so basic, but completely changed how I use the Internet.

What was the best part of the experience?

The best part was being able to go to work in the afternoon and use what I had learned that morning.

What do you wish had been better?

Nothing.

What are some specific things you feel you learned or benefited from as a result of this training?

How to go onto the Internet and find what I want within 10 minutes. Before I took the class I dreaded finding things on the Internet. It took so long and I always got thousands of hits that had nothing to do with what I wanted to find. I can now use the Internet as a quick reference, rather than making a search a huge ordeal with 10,000 hits.

Would you recommend this type of online training to others?

Yes!!

Other comments:
I was very disappointed to find out API didn't want to offer the classes again. As I hope I made clear, I found the class valuable and the information has truly changed the way I do my job. I hope they decide to offer the class again.

 

 

Chad Watt
Current position:
Assistant City Editor
How long in that position:
1 year, 9 months
How long at your current newspaper:
1 year, 9 months
How many years experience overall: 4 years
Title of your online seminar:
Compelling Headlines and Cutlines
Length of your seminar: 5 weeks
How will you share the best of what you learned in the online seminar with your colleagues at your newspaper: I plan to have a discussion with our Copy Desk and perhaps layout folks from other sections to discuss headlines. I'll cull information from the course, including a headline guide we're developing to share with the desk.
On cutlines, I'd like to bring photographers and copy editors together to discuss how we can work together better. Also, I think reporters and photographers need to have a summit on making clearer assignments so the photographer is seeking to tell the same story as the reporter.

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Chad Watt - Greenville Daily Reflector

Technology
From a technological standpoint (including such things as software, using the interface, etc. how difficult or easy was it to set up your computer so you could begin the online training?
I found it very easy to set up. The First Class software works much like a Web browser, and was about that simple to set up. I put the software on my home computer as well as my work computer, so I was able to take care of coursework from both locations. Some class members with a "firewall" setup at their offices had a little difficulty getting the software running, but that was fixed with the help of their systems administrators.

Was it easy or difficult to use the software and interface once they were set up?

The interface was fairly easy to use. We had four or five different "virtual classrooms," including a student lounge. At the outset, I had to learn what material was appropriate to post in which classrooms. By the second week, I understood the ebb and flow of assignments and which classrooms to visit first.

If the setup and software were difficult to use, how might they have been made easier?

API did a thorough job of documenting how to set up and use the software. I had no troubles.

Other comments:
I've always adapted well to technology and have some experience with new media, Web servers, etc. Someone without that experience may have had more difficulty.

Instructor

Who was your instructor and what was your instructor's background or current position?

Kenn Finkel, now a consultant and longtime copy editor at newspapers in South Florida, Dallas and elsewhere. He also works with The Poynter Institute.

Was the instructor effective in facilitating the different facets of the online training?

Kenn knew what he was doing in the online environment. He'd done it before and was able to point out potential pitfalls of communicating in the format (very similar to e-mail) before we made them.

If so, what is an example of what you liked about the way he worked?

Because of work and family commitments, I missed deadline on a few assignments. He was accommodating in a positive manner. He wanted to make sure I learned from the seminar.
Going into the seminar, I had two big fears - criticisms would turn personal or it would become a bulletin board for complaints about working conditions. Kenn's advance warnings on taking things personally pre-empted any nasty fights and everyone took criticism in a good spirit. Particularly after we read an interview with a New York Times copy editor who said he spends several hours developing a single headline, folks began to discuss the limits of their work conditions. Kenn was able to head that off, leading those with something to say on their work conditions to a "student lounge" discussion. That kept the particular exercises on track.

If not, what do you wish the instructor had done differently or better?

I think we all were a bit timid in our criticism of others' work. Kenn encouraged discussion, but perhaps he could have compelled us to have a more vigorous discussion.

If Cox Newspapers or some other organization were to set up their own online training program, would you recommend this instructor?

I would strongly recommend Kenn Finkel.

Other comments:
The session was on compelling headlines and cutlines. Kenn did encourage us to take risks and break rules, but based all our risk-taking on a need for credibility. He said headline writers can do the most to harm a paper's credibility with readers. I agree.

Other participants

How many other participants were in your seminar?

17

What was the range of newspapers represented by the other participants in terms of size and geography?

We had participants from Delaware, South Dakota, Washington state and Guam. Some of the larger papers represented included Knoxville and Milwaukee. On the smaller end, we had papers from North Platte, Neb., (circ. 14,258) and the Daily Reflector at about 20,000.

How would you describe the level of experience of the other participants?

We had a real mix - including some with a decade or so as a copy editor, one or two a year removed from college and others with reporting experience new to editing.

Do you feel it was a good mix of participants?

For the most part, it was a good mix. There were times when some of the less experienced participants had to be brought up to speed.

Was there anything about the mix of participants that hindered the training?

Bringing the less experienced ones up to speed may have rehashed fundamentals for the bulk of the group, but I don't think that is always a bad thing. Discussing fundamentals helped highlight some basic transgressions that we've grown to accept here. I find I'm more attuned to avoiding basic headline mistakes now.

If you were putting together the group for this online seminar, would you have done anything differently?

For the work we did, five weeks is not a long time. As assignment deadlines approached, I felt a little overloaded to get through everyone's responses. Between assignments, discussions hit a lull.

Content

How would you assess the content of the seminar in terms of the material you used, the exercises you completed, and any other aspects of the seminar, such as chat groups, etc.?

We only used chat groups to get to know our fellow participants. The bulletin board-style postings allowed us to do the work on our own time. Scheduled chats would have been difficult to pull off with the wide range of work schedules we had in the group.

Do you feel the content was appropriate to your level of experience?

Yes. The assignments were very specific. Instead of simply writing a headline that fits and is accurate, Kenn targeted each assignment to a specific topic. One exercise focused on getting the headline's tone to match the story's tone.

If you were putting together the online seminar, would you have done anything differently with the content?

The real learning in the course, as Kenn pointed out, comes from the give-and4ake with him and other participants. I would have allowed more time for that. Perhaps the instructor could have directly asked individuals to respond to certain issues.

Other comments:
Kenn has amassed a great curriculum for copy editors. There's a point to each assignment, and that's where you end up learning.

Time commitment

How much time did you spend doing the work associated with the online seminar?

10-12 hours

Did you work at home or on the job?

Both places, I found it easier to work at home.

Were any special arrangements made to facilitate your participation in the online seminar?

Kenn worked to understand and accommodate my other commitments.

What were the challenges of doing the online seminar work?

Taking time out of an already full workweek is not easy. I tried to take care of it on my own. I should have asked for more help with my daily duties at the paper.

Knowing what you know now, would you suggest structuring the work time differently?

The ebb and flow of the course ran a bit contrary to my work schedule. To make deadlines (they varied from noon to 6 p.m. to midnight for various assignments), I had to work ahead a bit.

Other comments:
The work was intense, and I wouldn't suggest scaling back on the amount of work. I might suggest spreading the work over a longer period.

Value of the training

What was the overall value of the online training for you?

As I took the course I found our discussion on what we ought to shoot for in daily quality very invigorating. Looking back, I've got a notebook full of good ideas and techniques that I plan to boil down and share with my co-workers.

What was the best part of the experience?

Taking a step back and looking for better ways to do things we do every day has helped me "recharge" and raise my standards on the quality of our work.

What do you wish had been better?

I should have asked for more time to do the work. More than making a commitment to do it myself I should have worked with others here at the Daily Reflector to help lighten my daily load.

What are some specific things you feel you learned or benefited from as a result of this training?

In the course, we synthesized better techniques for writing headlines and cutlines that match the story and make it better.

Would you recommend this type of online training to others?

I would certainly recommend online training, especially over the alternative of one- or two-day conference seminars. I've been to some good ones (the session from the AJC projects editor on sharpening and shortening leads comes to mind), but many are easily forgotten.

Other comments:
Too often at work, I allowed myself to be swept up in the daily journalism and neglected putting the needed time into the course. I'd suggest anyone participating in online seminars to block off time with their co-workers and supervisors to do nothing but the course work. I feel I learned a great deal, but could have gotten more from the seminar with a little more discipline on my part.

 

Autumn Gray
Current position:
Assistant City Editor
How long in that position:
9 months
How long at your current newspaper:
9 months
How many years experience overall: 5 years
Title of your online seminar:
The Role of the Copy Editor
Length of your seminar: 5 weeks
How will you share the best of what you learned in the online seminar with your colleagues at your newspaper: Some of the information has already been shared through e-mail.

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Autumn Gray - Waco Tribune-Herald

Technology

From a technological standpoint (including such things as software, using the interface, etc.) how difficult or easy was it to set up your computer so you could begin the online training?

Our tech person set it up, so it was real easy for me.

Was it easy or difficult to use the software and interface once they were set up?

Several glitches occurred the first week by no fault of the system; it just took some getting used to. But through trial and error, navigating the system became fairly easy by the second week.

Instructor

Who was your instructor and what was your instructor's background or current position?

Mike Mahi, assistant metro editor at the Press-Enterprise in Riverside, Calif.

Was the instructor effective in facilitating the different facets of the online training?

I think he was relatively effective... at least as effective as I think a person can be under the circumstances/limitations of an online seminar.

If so, what is an example of what you liked about the way he worked?

Instructions on assignments were clear; feedback was given fairly routinely.

If not, what do you wish the instructor had done differently or better?

I would have liked to have seen more one-on-one, live conversation. But again, with all the different schedules of participants and the responsibilities of our real jobs tugging at us throughout the day, I'm not sure that this is a realistic expectation.

If Cox Newspapers or some other organization were to set up their own online training program, would you recommend this instructor?

I'm not sure. Having no other instructor(s) with whom to compare him, I have no idea how Mike measures up.

Other participants

How many other participants were in your seminar?

About 12.

What was the range of newspapers represented by the other participants in terms of size and geography?

They were from all over the nation, but I think I'm correct in saying their papers were all under 50,000 circulation.

How would you describe the level of experience of the other participants?

It was all over the map, but few seemed to have experience at a variety of papers or at any fairly sizable papers. I would not describe the crew as one with a wealth of knowledge... but seemingly very capable and intelligent.

Do you feel it was a good mix of participants?

I would have liked to have seen some from larger papers and with more experience.

Was there anything about the mix of participants that hindered the training?

Some who were participating from outside America had such a great time difference that communication became difficult.

If you were putting together the group for this online seminar, would you have done anything differently?

Not necessarily, but I also don't know who my original pool consisted of.

How would you assess the content of the seminar in terms of the material you used, the exercises you completed, and any other aspects of the seminar, such as chat groups, etc.?

Many of the exercises had little or no bearing on my current position as an assignments editor. While I'm always glad to learn about other aspects of journalism, I had hoped that five weeks of time would have had more of an impact on my daily work.
The greatest impact it had was that it hindered my ability to keep up with what was going on in my own newsroom. Chat groups were less structured than I would have liked. Also, there seemed to be a lot of time spent complaining about workplace problems.
Participants seemed to feel compelled to respond to every single comment/exercise made by every other participant. The result was that too many files would pop up as ready for reading, when they didn't really contain anything constructive - just persona babble.

Do you feel the content was appropriate to your level of experience?

No. I thought it was pretty basic.

If you were putting together the online seminar, would you have done anything differently with the content?

Yes, I would have directed it more to management, specifically management of reporters and how to develop stories as a team, beginning with the creation of a story idea to completion of the article. But the seminar would then probably have been called The Role of the City Editor or The Role of an Assignments Editor.

Time commitment

How much time did you spend doing the work associated with the Online seminar?

About 12-15 hours each week.

Did you work at home or on the job?

On the job.

Were any special arrangements made to facilitate your participation in the online seminar?

It was made clear in the newsroom that I was participating in the seminar, and reporters and other editors were supposed to leave me alone in the morning hours. That was the time I had allotted to be online.

What were the challenges of doing the online seminar work?

Newsroom distractions, such as a ringing phone, a reporter asking me a question because he/she forgot I was in the seminar, police scanner activity; combating the guilt I sometimes felt for participating in the seminar when I knew there was work to be done around me; trying to work with other seminar participants when we all had such different schedules; the structure of the seminar, in general, was also so loose that it was difficult to focus each day.
The fact that I could be on it five minutes here, an hour there, made it difficult to learn because the information came at me in such a choppy manner.

Knowing what you know now, would you suggest structuring the work time differently?

I think the problems are somewhat inherent in this kind of a system. The only way I can think of to make it more efficient is to structure it more like a live seminar - one or two full days where all that participants do is the seminar. There's none of this back and forth between real work and seminar work or home life (if you were online at home) and seminar time. It would flow better and allow someone like me to "dig in" if it were THE focus of a day/week.

Value of the training

What was the overall value of the online training for you?

Not real valuable as far as journalism is concerned, but the process, the technological aspect, was probably valuable. I had never experienced something like this before.

What was the best part of the experience?

The live chats that were structured, or led, by our seminar director. They gave me a sense of unity and productiveness that I did not get from the seminar otherwise.

What do you wish would have been better?

I would have liked the content to have been more focused on duties of a city editor... but given that this was a copy editor seminar, I suppose that wasn't realistic.

What are some specific things you feel you learned or benefited from as a result of this training?

I learned a little more about computer technology. As for the rest, I don't think I really learned anything new; much of the information that did apply to my job simply refreshed my memory and perhaps helped me to pay attention to some skills I may have become lax in implementing on a daily basis.

Would you recommend this type of online training to others?

It depends on the person. If the person were shy and liked computers, then yes. But for someone such as myself who reacts more positively to personal contact and who is not afraid to speak aloud in a group, probably not.

 

 

J. Ian Tennant
Current position:
Copy Editor
How long in that position:
10 months
How long at your current newspaper:
10 months
How many years experience overall: 18 years
Title of your online seminar:
Compelling Headlines and Cutlines
Length of your seminar: 5 weeks
How will you share the best of what you learned in the online seminar with your colleagues at your newspaper: By making copies of the handouts, discussing what we learned and publishing tips in the Cox Academy Training Newsletter.

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J. Ian Tennant - Waco Tribune-Herald

Technology

From a technological standpoint (including such things as software, using the interface, etc.) how difficult or easy was it to set up your computer so you could begin the online training?

One of our tech support people installed the software so that part was a breeze for me.

Was it easy or difficult to use the software and interface once they were set up?
Using the software was also relatively simple once I was used to it, which took a couple days. API did a good job of explaining how things worked and where work was to be posted.

Other comments:
It helped that I did this course on a Power Mac at work. This made accessing photos for the cutline section much easier than from my puny Mac at home. So it's key to have a powerful computer to make flipping through windows and photos easy.

Instructor

Who was your instructor and what was your instructor's background or current position?

Dan Puckett, copy editor with the St. Petersburg Times.

Was the instructor effective in facilitating the different facets of the online training?

Very helpful, patient and attentive.

If so, what is an example of what you liked about the way he worked?

He was always prompt answering questions or making comments on our work. He is also witty which made the course more interesting, and he rapped knuckles when need be.

If Cox Newspapers or some other organization were to set up their own online training program, would you recommend this instructor?

Definitely. He cares passionately about the copy editor's craft and he sounds like he'd be fun to work with or for.

Other participants

How many other participants were in your seminar?

11

What was the range of newspapers represented by the other participants in terms of size and geography?

Generally middle- to small-sized daily papers.

How would you describe the level of experience of the other participants?

A wide level, from veteran sports copy editors to relative newcomers to the news side, and from a varied geographic area - from Washington state to Florida and points in between.

Do you feel it was a good mix of participants?

It seemed so. A number of them were excited about the course and kept up a steady stream of comments flying back and forth, sharing ideas and criticisms.

Was there anything about the mix of participants that hindered the training?

Only that for whatever reason a couple of people dropped out, which left our study group down to two people, and that meant more work for us as we rotated leadership every week. There is no control over that, but it was unfortunate.

If you were putting together the group for this online seminar, would you have done anything differently?

Not really. It was a good mix of people, keen to learn and share experiences.

Content

How would you assess the content of the seminar in terms of the material you used, the exercises you completed, and any other aspects of the seminar, such as chat groups, etc.?

The content improved as the course progressed and the exercises became more difficult and involved. I was impressed with the cutline section because we used actual news photos and cutline information, which made that section livelier than merely talking about cutlines.
I could do without the chat groups and some of the needless bantering that the exchanges dissolved into some times. They encouraged interaction, but that occasionally evolved into office gossip of the online kind and that's a waste of time, especially doing the course on the job and work was piling up.

Do you feel the content was appropriate to your level of experience?

Yes, as the course progressed. The first 10 days seemed too rudimentary (getting used to the software by posting resumes and chatting about our work environment) but then we got into the nuts-and-bolts stuff a lot more later on.

If you were putting together the online seminar, would you have done anything differently with the content?

Perhaps just try to fit in more headline exercises and cut out frivolous chit-chat.

Time commitment

How much time did you spend doing the work associated with the online seminar?

At least 12-15 hours a week.

Did you work at home or on the job?

At the job.

Were any special arrangements made to facilitate your participation in the online seminar?

Yes, I was instructed to come in an hour early each day and work another hour into my normal workday. So I was paid five hours overtime and worked into the job for another five hours.

What were the challenges of doing the online seminar work?

Keeping up with the work, the readings, the exchanges with other participants. If you fell behind it was difficult to catch up, especially if, as in my case, you had work to do right afterwards. There were some long days.

Knowing what you know now, would you suggest structuring the work time differently?

I'd have collapsed the course down to four weeks, which may have made it more intensive, but by the fifth week it seemed to be dragging and the interest was waning.
I'm torn whether it would have been more efficient doing this course at work or at home. It was occasionally difficult at work because of distractions, but I plugged a CD in the machine and once the earplugs went in everyone knew I was in school. And to do it at home I would have needed a more powerful computer but there would be fewer distractions.

Value of the training

What was the overall value of the online training for you?

It provided a loose framework from which to better understand the craft of headline and cutline writing. I learned by doing and now I have a much better idea how to approach a story more professionally.

What was the best part of the experience?

Dan Puckett, the readings, most of the exercises, and my study group member Kery Petersen of the Gainesville Sun (she was easily the sharpest one of us all and contributed great heads and comments). If I had to narrow it, Puckett's comments, which were entertaining and informative.

What do you wish would have been better?

A shorter time period - five weeks seemed too long.

What are some specific things you feel you learned or benefited from as a result of this training?

Some of the tips on how to approach headline writing were invaluable. If I get stuck I can refer back to material from the course to kick me out of a rut.

Would you recommend this type of online training to others?

Yes, although on some days I might have preferred an all-day seminar to limit distractions and pointless chatter. But on the whole, you get out of it what you put into it. If you made an effort you learned more. Some students couldn't be bothered to write a headline to specs and so in my mind they weren’t learning much.

Other comments:
It was a good experience, my first with an online class. There are downfalls doing it this way but I never turn down an opportunity to learn and try something new.